Helpdesk - Your Questions Answered

We want shopping with us to be as easy as possible. With this in mind we have compiled detailed information on all our policies.

Shopping With Us

We have designed our site to be as simple to use as possible and on this page we provide some simple tips on how to search, browse and purchase. We hope you enjoy your visit!

Searching

The easiest way to find what you're looking for is to search for it. The ‘Search’ box is on the top left of every page. Simply type a title or description of what you are looking for into the box and click ‘Search’. Keeping the description simple will return more results.

Browsing

Searching is not the only way to find what your looking for, browsing the site is also very easy. The main product categories are listed in the menu on the left, simply click into a product category to view all the products available within that category.

Choosing an Item

When you find an item you want to purchase, select a size (if applicable) enter a quantity and then click the ‘Add to Basket’ button. The item will be added to your ‘Shopping Basket’ this is found on the top right of the page.

Paying for your Item(s)

When you are ready to buy, click the ‘Checkout’ button in the Shopping Basket. Complete all your delivery details on the checkout page and click ‘Pay by Paypal’ button. All our prices include VAT.

Delivery Policy

Please click here to view our delivery policy

Returns Policy

Our aim is to provide you with a range of products that you are happy with. In the unlikely event of any dissatisfaction or fault with the items you have purchased from this website and you would like to return them to us, please follow these instructions:

Return the product unused in a saleable condition including packaging and labels. Please use the returns label enclosed with your product as some items are despatched from different locations. You will pay for the cost of posting unsuitable or wrong size items back to us. If we exchange the items, we will dispatch the replacement free of charge.

If you find the item to be faulty, please return it to us as soon as possible. If we agree that the item is faulty, we will exchange it or offer you a refund, on both the item and your postage costs. If we find the problem to be as a result of misuse, we will contact you to discuss the situation.

For further information regarding our returns policy please contact us.

Technical Problem?

If you have experienced a problem while using our site please let us know so we can look into fixing it. The more information you can provide the better, so details about your browser, operating system, what you were doing when the problem occured, ie searching or purchacing etc and a copy of any error message you may have encountered.

Email problems to: errors@x2g.co.uk